Shipping & Return Policy

This Shipping & Return Policy is issued by PARD USA LLC (“PARD,” “we,” “us,” or “our”) for orders placed directly through www.pardoptic.com. We are committed to providing reliable and timely shipping. This Shipping Policy applies to orders shipped to addresses in the United States and Canada.

This policy should be read together with PARD’s Terms of Service and Limited Warranty Policy. For shipping, delivery, returns, refunds, and exchanges, this Shipping & Return Policy controls to the extent of any conflict with a more general provision in the Terms of Service, subject to applicable law.

Same-Day Shipment Eligibility

Where same-day shipment is stated or offered for an order, eligibility is subject to product availability, successful payment authorization, accurate order information, and any fraud, export-control, sanctions, or compliance review that PARD reasonably determines is necessary before shipment.

Orders on weekends/holidays will ship within two business days.

If additional time is needed due to stock or processing issues, we will notify you via email within 48 hours and provide an estimated ship date.

If PARD cannot ship within a shipment time that it has stated or otherwise promised, PARD will provide any delay notice, revised shipment information, cancellation option, and refund required by applicable law.

Shipping and delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, customs clearance, or high-volume periods (e.g., holidays).

Lead Time

For out-of-stock items, we will email you with an updated lead time upon order confirmation.

In-stock orders are typically processed and tendered to the carrier within 1-2 business days, subject to successful payment authorization, accurate order information, product availability, and any fraud, export-control, sanctions, or compliance review that PARD reasonably determines is necessary before shipment.

Typical in-stock domestic transit after carrier handoff is 2-5 business days via ground service.

Shipping Restrictions

We ship within the United States and Canada.

Unless otherwise expressly indicated on the applicable product page, products offered through www.pardoptic.com are eligible for shipment to addresses in the United States and Canada, subject to applicable law and PARD compliance review.

If a product page states that a product is U.S. Only, Not Available for Export to Canada, Canada Shipping Restricted, or otherwise not eligible for shipment to Canada, that product may not be shipped to a Canadian address.

If a Canadian order includes a product that cannot be shipped to Canada, PARD will contact the customer by email before shipment, cancel the affected product or, where necessary, the order, and issue a full refund of all amounts paid for the canceled product or canceled order. PARD retains the right to hold, decline, or cancel any order if later required by applicable export-control, sanctions, end-user or end-use, customs, or other legal or compliance requirements.

For U.S. orders, we ship within the United States, including Alaska and Hawaii.

Canadian shipments are subject to applicable U.S. export laws and regulations, Canadian import laws and regulations, customs requirements, and any product-specific restrictions that may apply.

Certain PARD products may be subject to U.S. export controls. We reserve the right to cancel or decline an order when necessary to comply with applicable export-control, sanctions, customs, or other legal requirements.

By placing an order, you confirm that the shipping destination is in the United States or Canada and that your purchase and intended use of the products comply with applicable laws and regulations. You may not resell, transfer, export, or otherwise provide products in violation of applicable laws or regulations.

Customers outside the United States and Canada should contact authorized distributors in their region.

Warehouse Location

Our domestic warehouse is located in Reno, NV, ensuring fast and reliable shipping across the contiguous U.S.

Shipping Timelines

Contiguous U.S.: 2-5 business days via ground after carrier handoff.
Alaska/Hawaii: 5-10 business days via ground or priority service.
Canada: Delivery times may vary depending on the destination, carrier, customs clearance, and applicable import requirements.

Delays may occur due to carrier issues, weather, customs clearance, or high-volume periods (e.g., holidays). Once a package leaves PARD’s facility and has been tendered to the carrier, PARD is not responsible for carrier delays.

Preferred Carriers

We partner with UPS, FedEx, and USPS for reliable delivery with tracking.

The carrier used for an order may vary depending on destination, service availability, and operational considerations.

Free Shipping

We offer free standard ground shipping on orders with a checkout amount more than $200 shipped within the United States.

Free standard ground shipping does not apply to Canadian shipments unless otherwise expressly stated at checkout.

Customs, Duties, and Taxes

For shipments within the United States, no customs duties apply to domestic shipments.

Canadian shipments may be subject to customs duties, taxes, brokerage fees, or other import-related charges imposed by Canadian authorities or the carrier. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Customers are responsible for providing accurate information and any documentation reasonably required for customs clearance.

PARD is not responsible for delays or additional charges resulting from inaccurate information, failure to provide required documentation, or applicable customs or import requirements.

Sales tax is collected based on applicable law.

Lost, Delayed, or Missing Packages

All shipments include tracking information sent via email.

If a package is delayed, customers should review the tracking information and contact the applicable carrier when appropriate. PARD will reasonably assist customers with carrier inquiries or shipment investigations.

If tracking information shows that a package has been delivered but the customer cannot locate it, the customer should first check the delivery address, delivery location, household or building reception areas, and other locations where the carrier may have left the package, and contact the carrier when appropriate.

PARD will reasonably assist with an investigation of a missing or potentially misdelivered package. Any replacement or refund will be determined based on the circumstances of the shipment, the carrier's investigation, applicable law, and our policies.

We are not responsible for losses caused by an incorrect or incomplete shipping address provided by the customer or circumstances beyond our reasonable control.

Address Changes

Customers are responsible for providing accurate shipping addresses.

If you need to change your shipping address after placing an order, contact us as soon as possible. We will make reasonable efforts to accommodate an address change before the order is shipped, but an address change cannot be guaranteed once an order has entered processing or shipment.

Any carrier intercept, rerouting, return-to-sender, reshipment, customs, or other reasonable charges caused by an inaccurate address or a customer-requested address change may be charged to the customer where permitted by applicable law.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order is shipped. Once an order has shipped, the customer may need to follow the applicable Return Policy.

A cancellation may be unavailable once an order has entered processing, compliance review, warehouse fulfillment, or carrier handoff, even if final delivery has not yet occurred, except where applicable law provides a non-waivable cancellation right.

Important Notes

All shipments include tracking information sent via email.
Customers are responsible for providing accurate shipping addresses; undeliverable packages may incur return shipping fees.
Shipping and delivery times are estimates and are not guaranteed.
For U.S. domestic shipments, no customs duties apply. Canadian shipments may be subject to customs duties, taxes, brokerage fees, and other import-related charges as described above.
Customers are responsible for providing accurate information and documentation required for customs clearance.
Export Compliance: PARD products may be subject to U.S. export controls. Unauthorized export, transfer, resale, or other disposition of PARD products in violation of applicable laws may result in order cancellation and legal consequences.
We reserve the right to hold, cancel, or decline an order when necessary to comply with applicable laws, export controls, customs requirements, sanctions, or other legitimate compliance requirements.

Return Policy

PARD USA LLC strives to ensure your satisfaction with products purchased directly through www.pardoptic.com. If for any reason you are not satisfied with your purchase, you may return eligible items subject to the terms outlined below. This Return Policy applies exclusively to purchases made directly through www.pardoptic.com. Purchases made from authorized PARD dealers are subject to the applicable dealer’s return policy, while any separate PARD Limited Warranty rights remain governed by the Limited Warranty Policy.

Our 30-day return window is designed to help you buy with confidence, subject to the eligibility, condition, authorization, and other requirements below.

This Returns Policy does not affect your statutory rights under applicable U.S. or Canadian consumer protection laws.

For warranty-related issues (manufacturing defects), please refer to our Warranty Policy. Warranty-related claims should be handled through the Warranty process.

Eligibility for Returns

Time Frame

You may return products within 30 days of the original delivery date, as confirmed by the carrier’s tracking information.

Condition

Items must be unused, in new condition, and returned in their original packaging with all accessories, manuals, tags, and protective materials intact.

We inspect all returns upon receipt.

Inspection may include verification of the serial number, product condition, signs of installation or use, missing accessories, physical damage, unauthorized modification, and other facts reasonably relevant to return eligibility.

Returns that do not meet these condition requirements may result in a partial refund or denial.

Proof of Purchase

A valid order number or invoice is required.

Returns without proof of purchase will not be accepted.

Eligible Items

Most products are eligible for return, except for:

Final sale or clearance items (marked as such on the product page)
Personalized or custom-ordered products
Opened software, consumables (e.g., batteries), or items with hygiene concerns (e.g., eyewear attachments)

These return-eligibility exclusions do not eliminate any separate rights that may apply to a defective product under the PARD Limited Warranty or mandatory consumer protection law.

Gift cards or digital downloads

Non-Eligible Reasons

Defective or warranty-covered items will generally be handled through the PARD Limited Warranty process. PARD may authorize a return under this Return Policy when PARD determines that a return is appropriate, including where the wrong item was shipped or a device is defective, subject to applicable law and any mandatory consumer remedies.

We do not accept returns for products damaged due to misuse, improper handling, or export attempts.

Return Process

1. Request Authorization

Contact our customer support team via our Contact Us Form or by phone at 775-815-4319 within the 30-day window to request a Return Merchandise Authorization (RMA) number.

Please include your order number, reason for return, and photos if applicable.

We typically respond within 2 business days.

A return must not be shipped to us without an approved RMA unless otherwise authorized by PARD.

2. Ship the Item

Once approved, securely package the item and include the RMA number on the outside of the box.

Use a trackable carrier (such as UPS, FedEx, USPS, or an equivalent trackable carrier available in Canada) and insure the package for its full value.

We are not responsible for lost or damaged returns in transit.

Ship to:

PARD Returns Team
3500 Lakeside Ct., Suite 101, Room 122
Reno, NV 89509

3. Shipping Costs

You are responsible for return shipping costs unless PARD authorizes the return under this Return Policy due to our error (wrong item shipped or device defective), or unless applicable law requires otherwise.

Original shipping fees are non-refundable.

4. Inspection

Upon receipt, we will inspect the item within 5–7 business days. If it meets eligibility criteria, we will process your refund or exchange.

Refunds

Processing Time

Refunds are issued to the original payment method within 10 business days of receiving and approving the return.

Credit card refunds may take additional time depending on your issuer.

Amount

You will receive a refund of the product price, minus any deductions expressly permitted by this policy and applicable law.

Sales tax will be refunded where required by applicable law.

Deductions

Damage, missing items, or non-compliance with this policy may result in a partial refund, a restocking fee of up to 20% of the product price, or denial, as described below and subject to applicable law.

If PARD accepts a return that does not fully satisfy the condition requirements but remains reasonably resaleable, PARD may assess a reasonable restocking fee of up to 20% of the product price. The 20% cap applies to the restocking fee itself and does not require PARD to accept a materially used, altered, damaged, incomplete, or otherwise non-saleable return, which may be denied.

Promotional Gifts and Bundles

Any free gift, promotional item, or complimentary accessory provided with a returned product must also be returned, unless PARD states otherwise in writing. If such an item is not returned, or is returned used, damaged, or incomplete, PARD may deduct its stated promotional value or then-current retail value from the refund, subject to applicable law.

Products sold as a bundle, kit, package, or promotional set generally must be returned as a complete set. Partial bundle returns are not accepted unless PARD authorizes the partial return in writing. If PARD authorizes a partial bundle return, the refund may be adjusted to reflect the value of retained items and any bundle or promotional discount originally applied.

Important Notes

International returns from outside the United States and Canada are not accepted.
All returns must originate from a U.S. or Canadian address.
Customers returning products from Canada are responsible for complying with applicable customs and shipping requirements.
Bulk or reseller purchases: Orders suspected of being for resale (multiple units) may be limited or ineligible for returns at PARD’s discretion, subject to applicable law and any non-waivable rights.
We reserve the right to deny returns or future purchases if, after reasonable review, we detect patterns of abuse (frequent returns), fraud, misrepresentation, or misuse of the return process, subject to applicable law.
We may update this policy at any time. Changes will be posted here.
Changes to this policy will not affect rights or obligations relating to orders already placed to the extent required by applicable law.

Shipping / Returns Support

For questions, contact us via our Contact Us or call 775-815-4319 (Monday–Friday, 9 AM – 5 PM PST).